Support
We are happy to help. Write to support@eunoiaforsleep.com, or use the Feedback tab in the app. We usually answer within two working days.
If something is not working, tell us your iPhone model, your iOS version and what you were doing when it happened. Feedback sent from the app includes the first two for you.
Signing in
I did not get my code
Codes come from hello@mail.eunoiaforsleep.com within a minute. Check your spam or junk folder, and that the address you typed is right. A code works for one hour; if it has expired, ask for a new one in the app.
I forgot my password
On the sign-in screen, choose to reset your password. We email you a 6-digit code, then you choose a new password.
I signed up with Apple or Google
Sign in the same way again. If you chose to hide your email address from Apple, our emails reach you through Apple's private relay address.
Sounds and stories
Can I listen without the internet?
Yes, once a sound or story has played. Eunoia keeps a copy on your iPhone, so it usually plays at night even without a connection.
What do the ten knobs do?
Each knob turns a part of the sound up or down, from the deepest on the left to the brightest on the right. Start from a preset, then move a knob until it sounds right. In a routine, Eunoia remembers the setting you saved.
My recording or import is still uploading
Uploads carry on in the background and resume when you are back online. You can keep using the app meanwhile, and Eunoia lets you know when a chapter is ready.
Alarms and notifications
My alarm or reminders did not go off
In the Settings app, check that Eunoia is allowed to send notifications and to set alarms, and that your iPhone was charged. Then open Eunoia and check the times in Profile.
How do I choose which notifications I get?
In Eunoia, go to Profile, Notifications. Each kind has its own switch: the bedtime reminder, the morning check-in, the weekly report (push and email separately), announcements of new sounds and stories, and upload updates.
Your week
When does the weekly report arrive?
On Sunday morning, unless you pick another day and time in Profile, Notifications. It covers the seven nights before.
How do I stop the weekly email?
Use the unsubscribe link at the bottom of any weekly email, or turn it off in Profile, Notifications. The report stays in the app.
How does Eunoia decide if a night was restful?
It looks mostly at your morning check-in, then at your time in bed against your sleep goal, how close to your usual bedtime you started winding down, and snoozes. It is an estimate to help you notice what works, not a medical measurement.
Your account
- Change your email address or password in Profile. A new email address is confirmed with a code sent to it, and we let your old address know about the change.
- Delete your account, and everything in it, in Profile.
- Read how we handle your data in our privacy policy.